Cancellation/Refund/Reschedule Policies/Terms and Conditions:

Sandy Toes has a 24 hour, 100% cancellation policy. Guests may cancel the excursion for any reason prior to 24 hours of the excursion departure time at no charge. Any cancellation received WITHIN 24 hours of the scheduled departure time or any no show on the day of the excursion is subject to 100% cancellation/no show fee and no refunds will be authorized. Check in closes at 9:50am and anyone arriving after this time will be deemed as a no show, and no refund will be given.

Anyone at 100.4 or higher will not be permitted to travel. He/She will be refunded and allowed to take (1) person with them and also be refunded (in case it is a child or elderly person). All other persons in the party will be expected to travel and will not be refunded.

Group bookings of a minimum of 10 guests to a max or 29 guests have a 7-day cancellation policy. This means any groups of this size must cancel their reservation PRIOR TO 7 calendar days in advance of their excursion date. Any cancellation received WITHIN 7-days of the scheduled excursion date or any now show on the excursion date is subject to 100% cancellation/no show fee and no refunds will be authorized.

Group bookings of 30 guests or more, or exclusive buyout bookings, have a 30-day cancellation policy. This means any groups of this size or nature must cancel their reservation PRIOR TO 30 calendar days in advance of their excursion date. Any cancellation received WITHIN 30-days of the scheduled excursion date or any now show on the excursion date is subject to 100% cancellation/no show fee and no refunds will be authorized.

In order to ensure on-time departures, Sandy Toes enforces a strict check-in policy. Check-in closes 10 minutes prior to our 10:00am departure. Any guest who has not checked in at the Paradise Island Ferry Terminal by 9:50am on the day of their excursion forfeits their seat and is subject to the tour’s 100% cancellation fee, and will be deemed a “no-show” guest.

Sandy Toes reserves the right to make cancellations based on unexpected weather conditions or other reasons deemed acceptable by its operators.

Photo ID must be shown to match the method of payment used to create the booking, which is to be provided at check in.

All cancellations MUST be received by email noting the particulars of the reservation and the reason for cancellation.

Sandy Toes is not responsible for missed excursion dates. There will be no refund or credit provided if you book the incorrect date.

Sandy Toes is not responsible for any information obtained via a third party.

Sandy Toes is a registered company in The Bahamas officially licensed as Soldier Crab Limited t/a Sandy Toes.

Sandy Toes is not responsible for any lost or stolen items.

Sandy Toes is not responsible for any personal property or injury to guests while on the excursion.

All access water sports are based on inventory and availability; if watersports gear is not returned, guest will be charged a $50.00 fee to the credit card voluntarily provided to Sandy Toes on file for the booking.

There are no weather-related refunds if Sandy Toes operates the excursion. In the event that Sandy Toes deems the weather as unsafe and Sandy Toes cancels the trip, the guest will be able to reschedule their excursion or receive a full refund.

Sandy Toes is not responsible for any credit card or bank fee charges.

All activities are weather-permitting. Sandy Toes cannot guarantee that all activities will be available and reserves the right to decide whether to offer a particular activity on a given day based on the safety of our guests and staff.

If a booking is made with a credit card over the phone supplied to Sandy Toes by the guest, the guest will email a voucher to the email of the address provided by the guest. If the guest replys to the email confirming the booking, the guest in doing so also agrees to the terms and conditions of the booking and acknowledges that the credit card information was voluntarily given on their own free will to make the reservation and releases Sandy Toes from any chargebacks, refuses, or merchant disputes in the future.

Guests understand that there are inherent risks involved with a private island destination, including but not limited to equipment faliure, perils of the sea, harm caused by creatures (including bites), acts of fellow participants, boarding or disembarking boats, entering and exiting the water, walking around the island, climbing and descending stairs and all other activities and I HEREBY ASSUME SUCH RISKS.

Guests will be required to sign a waiver to participate. A copy of the waiver form can be downloaded here.

This waiver is made and entered into in The Commonwealth of The Bahamas and shall in all aspects be interpreted, enforced and governed by the laws of The Commonwealth of The Bahamas.

The Parties agree that the Courts of The Commonwealth of The Bahamas shall have exclusive jurisdiction to. determine any dispute in relation to the Waiver.

THE ISLAND IS NOT HANDICAP ACCESSIBLE.

This tour is “Soft Adventure”, which is described as outdoor or recreational travel undertaken to remote or non-traditional destinations for the purpose of new experiences, exploration of cultures and natural wonders or engaging in a variety of rugged activities.

Sandy Toes is not responsible for any compensation if you miss your bus or miss the excursion. All questions or queries related to this booking/excursion should be directed to the Sandy Toes office at (242) 363-TOES (8637), info@sandytoesbahamas.com or reservations@sandytoesbahamas.com

By clicking “agree” when booking the excursion, you agree to any all tour conditions and charges (whether it be credit card or excursion related) that may be made to your credit card number provided at any time and to the policies of the excursion.
Sandy Toes is not responsible for any compensation if you miss your bus or miss the excursion. All questions or queries related to this booking/excursion should be directed to the Sandy Toes office at (242) 363-TOES (8637) or info@sandytoesbahamas.com. Sandy Toes is not responsible for any information obtained via a third party. Sandy Toes is a registered company in The Bahamas officially licensed as Soldier Crab Limited t/a Sandy Toes.

For more details, please read a copy of our required Waiver Form here.

You acknowledge and agree that i) your contract with Sandy Toes and ii) any and all disputes or issues arising between you and Sandy Toes relating to your contract with Sandy Toes or in any other way connected to your excursion with Sandy Toes are exclusively governed by the laws of the Commonwealth of The Bahamas and are subject to the exclusive jurisdiction of the courts of the Commonwealth of the Bahamas.

Note: Excursion details are subject to change without notice.